Return and refund policy

We offer a 14-day, no-questions-asked return window for standard products from the date of delivery, aligning with your EU right of withdrawal. Items must be returned unused, in their original packaging, and in saleable condition. Customers are responsible for return shipping costs. Once received and inspected, refunds will be processed within 7-10 business days to your original payment method. Please note that custom-made, personalized, or perishable items are exempt from this policy, as permitted by law. For returns or cancellations, please contact us at info@mah-jong.fan / Available on request. Last updated: 2026-03-28.